Quality Assurance at IJLA is the set of processes I use to measure and assure the quality of all writing, editing and proofreading

• All writing, copy editing and proofreading undergoes a three-level review process, in which each document has three rounds of scrutiny before final submission.

• All documents are marked up using the Track Changes features of MS Word, so you can choose to accept or reject all comments and amendments.

• Learnings from early drafts are incorporated into subsequent rounds of review.

• Strict version control ensures that duplication / omission errors are avoided.

• References for spelling, grammar, punctuation and syntax are: Harts Rules Oxford Style Guide (2014) and Shorter Oxford English Dictionary OUP (5th edn, 2002).

Quality Control at IJLA is the process I use to ensure that all work supplied to clients is of the highest standard, and delivered with professionalism, courtesy, and responsiveness to your needs

Unified Standard: as sole agent at IJLA, I provide full focus and a unified standard of work.

Feedback: immediate and comprehensive response to feedback is guaranteed.

Consistency: I have a strong track record of repeat work from high-level clients, testifying to a reliable standard of excellence.

Transparency: I provide complete transparency at every stage of the work using a ‘total accountability’ approach; daily project management status updates and a comprehensive breakdown of hours are both available.

Robust Project Management: each project is tailored to the specific needs of the client, with a detailed schedule incorporating client needs and capacity, and agreed milestones; diarised chase dates are planned into the process, in order to maintain a steady and systematic workflow, and ensure nothing falls through the gaps.

Continuous Improvement: after work is completed, I actively seek feedback from you on what can be improved and what went well.